Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities

• Provide clear answers to support inquiries via phone, email, or chat
• Manage and follow up on pending support tickets and cancellation requests
• Assist customers with policy changes and the claims process

Required Qualifications

• Previous service experience in a customer service environment preferred
• Prior experience within the insurance industry is a plus but not required
• Basic computer skills and proficiency with Microsoft Office Suite or Google Workspace
• Excellent time management skills