Customer Support Specialist

Job Summary

A company is looking for a Customer Support Representative to provide high-quality support and ensure a seamless customer experience.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries related to orders, shipments, and product information
• Manage issue resolution from start to finish, coordinating with various teams to ensure timely and accurate delivery
• Monitor and analyze customer support trends to identify recurring issues and recommend process improvements

Required Qualifications

• 3 years of customer service experience in a fast-paced, high-volume environment
• Demonstrated ability to resolve customer inquiries and drive issues to resolution across multiple teams
• Strong analytical and reporting skills with proficiency in Salesforce CRM and Microsoft Office
• Self-motivated, proactive, and adaptable to evolving priorities and systems
• High School Diploma or equivalent