Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide user support and enhance customer experience.

Key Responsibilities

• Respond to customer service inquiries via a product ticket system
• Identify and replicate errors to ensure resolution and provide feedback to management
• Train customers on product usage and support knowledge base utilization

Required Qualifications

• High school diploma or equivalent; Bachelor's Degree preferred
• 2-3 years of customer service experience preferred
• Basic knowledge of Office 365 applications
• Comfortable with technology and able to learn new software applications
• Strong organizational skills