Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to join their Support team.

Key Responsibilities

• Provide technical support to customers via chat and email
• Maintain high customer satisfaction while managing operational expectations
• Become a product expert and evaluate issues to resolve or escalate tickets as needed

Required Qualifications

• Minimum 2 years of relevant experience in technical support or a similar role
• Experience with troubleshooting in Windows, Linux, and MacOS
• Knowledge of cloud computing platforms (Azure, AWS, GCP)
• Good knowledge of working with ticketing systems
• Basic knowledge of SQL (PostgreSQL) and servers