Customer Support Specialist

Job Summary

A company is looking for a Customer Support Representative to assist external customers with hardware and network outages.

Key Responsibilities

• Manage incoming support requests via various channels including software, phone, and email
• Coordinate with stakeholders to resolve challenging cases and ensure long-term solutions
• Utilize software tools to diagnose problems and promote customer loyalty through recognition initiatives

Required Qualifications

• 2+ years of technical support or equivalent experience
• 2+ years of customer service interaction, either in-person or virtual
• Experience with high-volume support ticketing systems
• Experience with CRM platforms, preferably Salesforce
• Ability to use remote communication tools effectively