Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to join their team in a remote position.

Key Responsibilities:

• Provide knowledgeable answers to customer inquiries regarding policy coverage, billing, and claims
• Handle complex customer requests, including policy changes and payment processing
• Investigate and resolve customer concerns, ensuring accurate documentation and compliance

Qualifications:

• High School diploma or equivalent; some college preferred
• Minimum 1 year of experience in a customer service or call center role
• Prior experience working in a remote environment is a plus
• Must be able to type a minimum of 30 WPM
• Preferred proficiency in Spanish, both written and spoken