Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to act as a client advocate and ensure positive business outcomes for customers in the legal tech industry.

Key Responsibilities

• Support existing customers via email and phone
• Diagnose and troubleshoot client issues while onboarding new customers
• Continuously acquire expertise in product features and improve client retention

Required Qualifications

• 0-2 years of customer support experience
• SaaS experience preferred
• Experience in a law firm highly preferred
• Experience in the legal or consulting industry advantageous
• Strong initiative and creative problem-solving skills