Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist I to provide technical assistance and support to customers.

Key Responsibilities:

• Provide on-call support for customer inquiries, both virtually and in-person
• Manage, maintain, and troubleshoot hardware and software across various sites
• Support new customer launches and set up/install hardware

Required Qualifications:

• At least three years of relevant customer support experience
• Comfortable learning new tools and technology
• Self-driven with the ability to operate independently
• Able to manage multiple competing priorities
• Adaptable and creative, with a determination to solve complex problems