Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist 1.

Key Responsibilities

• Deliver excellent customer service through various support channels
• Research, troubleshoot, and resolve software and process-related issues
• Document support cases and provide workflow guidance to clients

Required Qualifications

• Minimum of 2 years working in an orthodontic practice in relevant roles
• At least 1 year experience with integration partners' software systems
• Ability to troubleshoot complex software issues
• Experience managing multiple tasks and prioritizing effectively
• Proactive in sharing insights to improve client outcomes