Customer Support Specialist

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Wed, Feb 11, 2026

Job Category: Customer Service

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Customer Support Representative.

Key Responsibilities

Triage incoming tickets to assess urgency and context, and gather information for troubleshooting
Answer frequently asked questions and direct users to appropriate resources
Make administrative changes to system configuration via the user interface and assist cross-functional team members

Required Qualifications

One to two years of experience in customer support within the software industry
Bachelor's Degree
Technical aptitude with experience in databases such as Postgres or MySQL and knowledge of SQL syntax
Familiarity with AWS Console, GitHub, and JIRA
Experience manipulating large data files using Linux command tools

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

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