Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to join their remote team.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via email, live chat, and phone
• Resolve customer issues directly or coordinate with internal resources for timely resolution
• Provide training to new and existing customers on software usage and best practices

Required Qualifications

• 4+ years of experience in a client-facing role supporting SaaS or web-based solutions
• 2+ years of work-from-home experience
• Intermediate knowledge of MS Office and Google programs, especially Excel and Google Sheets
• Strong interest in technology and the ability to quickly learn new concepts
• Experience in managing multiple priorities effectively