Customer Support Specialist

Job is Expired

Location: Remote

Compensation: Hourly

Reviewed: Fri, Feb 13, 2026

Job Category: Customer Service

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Entry Level, Experienced

Job Summary

A company is looking for a Customer Support Specialist who will provide exceptional customer service and support to clients.

Key Responsibilities

Schedule and deliver training for new and existing customers on the Clinical Trials Management System (CTMS)
Provide timely customer service and technical support, addressing inquiries and troubleshooting issues
Conduct system reviews and educate customers on effective utilization of software features

Required Qualifications

A minimum of 2 years of Customer Support experience
6 months of training experience
Experience in the Software-as-a-Service (SaaS) industry
High School diploma
Demonstrated customer focus and ability to work cross-functionally

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

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