Customer Support Specialist

Job Summary

A company is looking for a Customer Support Representative to provide proactive and empathetic support to schools and districts using their platform.

Key Responsibilities

• Respond to support inquiries via email, chat, and ticketing systems
• Triage and escalate technical issues and product bugs as necessary
• Maintain high customer satisfaction scores and contribute to continuous improvement efforts

Required Qualifications

• 1-3 years of customer support or customer-facing experience (SaaS preferred)
• Experience with ticketing or CRM systems (e.g., Intercom, Zendesk)
• Ability to manage multiple support inquiries simultaneously
• Comfort with learning and navigating technical software platforms
• Familiarity with K-12 education or nonprofit organizations is a plus