Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to assist users and enhance their experience with the software.

Key Responsibilities

• Answer incoming support calls and respond to user inquiries regarding software operation
• Train users on software applications and document client issues in the CRM
• Identify opportunities for additional products and services while providing technical support

Required Qualifications

• Must be able to work any shift assigned, including Saturdays
• Minimum of 2 years of experience in sales and customer service
• Proven ability to learn and master technical software
• High school diploma or equivalent with accounting certifications and 2 years of related experience, or a Bachelor or Associate degree in Accounting
• Proficiency in MS Office Suite for document creation and collaboration