Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to serve as the primary point of contact for customers, handling inbound calls, support tickets, and inquiries.

Key Responsibilities:

• Respond promptly and professionally to inbound phone calls and customer inquiries
• Triage, document, prioritize, and escalate support tickets using Zendesk
• Troubleshoot user issues related to data transfers, network connectivity, and general product use

Required Qualifications:

• Basic computer and networking knowledge, such as familiarity with file transfers and connectivity concepts
• Knowledge of or experience with DICOM, PACS, medical imaging workflows, or related healthcare-IT systems is preferred
• Previous experience in technical support or software support environments is preferred
• Familiarity with ticketing systems and support workflows is preferred
• Ability to learn new software platforms quickly