Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide exceptional service and support to customers remotely.

Key Responsibilities:

• Serve customers through various channels by determining requirements, answering inquiries, and resolving issues
• Investigate and resolve problems related to shipments, returns, credits, and orders while ensuring customer satisfaction
• Collaborate cross-functionally to enhance the overall customer experience and meet performance KPIs

Required Qualifications:

• Minimum of 2 years' B2B Customer Service or 3 years' B2C Customer Service experience
• High school diploma or equivalent; some college preferred
• At least 2 years of SAP experience; Salesforce.com experience is a plus
• Intermediate skills with Microsoft Office applications
• Conversational Spanish preferred