Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist, Part-Time.

Key Responsibilities

• Provide personalized customer service for Skylight Calendar and Frame customers throughout their journey
• Engage with customers via phone, chat, email, and social media, supporting 6-12 customers per hour
• Assist with escalated customer issues and contribute to team projects to enhance customer experience

Required Qualifications

• 2+ years of high-volume, front-line customer service experience
• Experience with Zendesk or a similar CRM system
• Ability to manage workload efficiently and provide clear, professional communication
• Previous experience in an agile startup environment
• Reliable Wi-Fi connection is required