Customer Support Specialist

Job Summary

A company is looking for a Customer Support Representative to join their Customer Support team.

Key Responsibilities

• Respond to customer requests via phone and email
• Monitor system performance, deliver training, and support quality assurance
• Troubleshoot application issues across logistics platforms

Required Qualifications

• Degree or diploma in computer science, IT, or equivalent work experience
• Experience in transportation, logistics, or supply chain
• Ability to manage multiple priorities in a fast-paced environment
• Solid knowledge of Microsoft Windows and Office