Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist I.

Key Responsibilities

• Serve as the first point of contact for customers seeking assistance via phone, email, or live chat
• Troubleshoot customer issues and provide clear guidance on software usage
• Document customer interactions and escalate significant problems to management as needed

Required Qualifications

• Typically requires a bachelor's degree (or international equivalent)
• 0-2 years of relevant experience
• Basic understanding of Microsoft business applications (Outlook, Word, Excel)
• General business or financial concepts knowledge is a plus
• Customer service orientation with a focus on building strong relationships