Customer Support Specialist

Job Summary

A company is looking for a Specialist I, Provider Support.

Key Responsibilities

• Troubleshoot and resolve issues raised by Clients and Therapists via Phone and Live Chat
• Identify root causes of problems and collaborate with Product teams to enhance the platform
• Assist and educate customers on the platform, ensuring excellent customer service

Required Qualifications

• Self-motivated and eager to learn, comfortable with ambiguity and asynchronous communication
• At least one year of successful customer-facing professional experience preferred
• Basic programming or engineering skills and/or interest is a plus
• Education, training, or certification in a business- or technology-related field is a plus
• Ability to meet quantitative metrics, including daily conversation targets