Customer Support Specialist

Job Summary

A company is looking for a Customer Support Representative (Remote, US).

Key Responsibilities

• Support customers through live chat, email, and video calls, resolving complex technical issues
• Collaborate with internal teams to diagnose problems and improve customer experiences
• Stay updated on product features and contribute to training sessions and process improvements

Required Qualifications

• 2-3 years of experience in customer support or technical support
• Experience in EdTech, SaaS, or technical support environments preferred
• Strong technical troubleshooting skills, particularly with API integrations and data syncing
• Familiarity with LMS platforms and K-12 education technology is a plus
• Experience with tools such as Salesforce, Slack, and Google Workspace