Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide technical consulting and support to clients using their software platform.

Key Responsibilities

• Serve as the primary contact for clients, assisting with software issues and system optimization
• Diagnose and resolve software-related challenges, escalating complex issues as necessary
• Conduct proactive outreach to ensure client satisfaction and engagement with new features

Required Qualifications

• Bachelor's Degree or equivalent experience in a technical or client-facing role
• 2+ years in technical support, customer success, or implementation for enterprise software or SaaS platforms
• Proficiency with tools such as G-Suite, ticketing platforms, or CRM systems
• Comfortable with technical concepts and eager to learn new systems and configurations
• Familiarity with Digital Asset Management (DAM) systems is preferred but not required