Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist, IHD.

Key Responsibilities

• Provides superior customer service and manages incoming customer calls
• Accurately enters orders and addresses customer issues to ensure quality service
• Utilizes multiple software systems to service accounts and updates data in Salesforce.com

Required Qualifications

• High school diploma required; associate's degree in business or veterinary field preferred
• Minimum of 2 years' experience in a call center environment preferred
• Working knowledge of veterinary or clinical diagnostic environments preferred
• Experience with CRM software and Microsoft Office Suite required
• Ability to maintain quality assurance metrics as determined by leadership