Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to enhance the post-launch customer experience for dental practices.

Key Responsibilities

• Serve as the primary support contact for customers post-launch across various communication channels
• Provide real-time guidance and support during early post-launch usage and stabilization
• Troubleshoot and resolve issues efficiently while capturing customer feedback for continuous improvement

Required Qualifications

• 2+ years of experience in Customer Support or Customer Experience within a SaaS or technology company
• Experience with support tools such as Intercom, HubSpot Service Hub, or similar
• Willingness to work EST or PST hours to support U.S. and Canadian customers
• Proven ability to manage multiple priorities in fast-paced environments
• Experience supporting SaaS products used by dental or healthcare practices is preferred