Customer Support Specialist

Job is Expired

Location: Remote

Compensation: Hourly

Reviewed: Tue, Mar 03, 2026

Job Category: Customer Service

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Customer Support Specialist (PST) in Mexico.

Key Responsibilities

Resolve support tickets through Intercom, providing timely and accurate responses
Troubleshoot issues before escalating, gathering necessary details for Engineering
Conduct customer calls for further troubleshooting and clarification on complex issues

Required Qualifications

2-3 years of experience in a Customer Support role at a startup or SaaS company
Strong sense of urgency and accountability in ticket ownership
Exceptional troubleshooting skills and proactive investigation
Experience with support tools, specifically Intercom
Access to reliable internet and proficiency with G Suite, Zoom, and Slack

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

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