Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide high-quality customer service remotely.

Key Responsibilities

• Resolve escalated customer complaints and process high volumes of inbound calls
• Negotiate warranty options with manufacturers and communicate product trends to the quality team
• Collaborate with various departments to address issues and maintain accurate records

Required Qualifications

• High school diploma or equivalent education and experience
• Previous clerical experience preferred
• Ability to work in a fast-paced environment
• Familiarity with software such as Microsoft Office and Storis is preferred
• Must be located within a 25-mile radius of a store location