Customer Support Specialist

Job Summary

A company is looking for a Customer Support Chat Specialist to provide technical and functional support for Department of Defense travel systems.

Key Responsibilities

• Serve as the first point of contact for travel-related inquiries and troubleshoot system access issues
• Provide guidance on travel policies and assist users with reimbursement questions
• Support enterprise applications and ensure compliance with cybersecurity policies

Required Qualifications

• Active Secret Clearance (or ability to obtain)
• 2+ years of Help Desk or Service Desk experience in a federal or DoD environment
• Experience supporting enterprise financial or travel systems
• Familiarity with Defense Travel System (DTS) and Joint Travel Regulations (JTR)
• Strong troubleshooting and analytical skills