Customer Support Specialist

Job Summary

A company is looking for a Student Support Specialist to provide high-quality support services to learners in Turkish-speaking markets.

Key Responsibilities

• Independently handle and resolve learner inquiries through various communication channels
• Provide accurate information to understand and resolve learners' issues effectively
• Liaise with cross-functional partners to address complex learner feedback and share insights for improvements

Required Qualifications

• Minimum 6 months of experience in Customer Success or Support roles
• Native-level proficiency in Turkish with excellent grammar and writing skills
• Intermediate level proficiency in spoken and written English
• Strong self-motivation and ability to operate independently
• A university degree and a strong interest in the EdTech/Language learning industry