Customer Support Specialist

Job Summary

A company is looking for a Customer Support Representative who will advocate for restaurant partners and manage complex interactions.

Key Responsibilities

• Manage escalated restaurant partner issues requiring experienced judgment and a solutions-first mindset
• Handle retention conversations with partners at risk of canceling, utilizing empathy and product knowledge
• Support account-focused needs, including add-on services, account information updates, and platform questions

Required Qualifications

• Experience in customer-facing roles handling escalated, sensitive, or relationship-driven situations
• Comfortable working with technology and quick to learn new tools; experience with Salesforce or similar CRM platforms is a plus
• Available to work shifts between 6:00am-7:00pm PT, including weekends and holidays
• Organized and capable of managing multiple open cases simultaneously
• Calm and empathetic communicator who can handle difficult conversations without losing relationships