Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide technical assistance in a high-volume remote environment.

Key Responsibilities

• Provide multichannel inbound support via live chat, email, and phone, with a focus on phone support
• Maintain high performance standards by resolving a minimum of 8 tickets per hour while ensuring customer satisfaction
• Collaborate with AI agents to manage complex user interactions and improve the customer experience

Required Qualifications

• 2+ years of experience in a contact center or technical support role within the SaaS industry
• Proficiency with Zendesk or a similar CRM
• Positive attitude towards AI evolution in the workplace and ability to learn new software quickly
• Associate's degree or higher is preferred
• Stable home workspace with high-speed internet and reliable VOIP connection