Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide remote customer service support.

Key Responsibilities

• Resolve escalated customer complaints and process high volumes of inbound calls
• Negotiate warranty options with manufacturers and collaborate with various departments to address issues
• Prepare reports and maintain accurate files related to warranty and repair services

Required Qualifications

• High school diploma or equivalent combination of education and experience
• Previous clerical experience preferred
• Ability to operate relevant equipment and observe details to complete assigned responsibilities
• Experience with software including Microsoft Office is preferred
• Must be located within a 25-mile radius of a store location