Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to join their Enablement team.

Key Responsibilities

• Serve as the first point of contact for inbound customer support requests and provide prompt resolutions
• Own and maintain the Help Center, ensuring support resources are clear and up to date
• Analyze user sessions to identify friction points and provide insights to leadership and product teams

Required Qualifications

• Bachelor's degree or equivalent required
• 3+ years of experience in customer support or a customer-facing role
• Experience with SaaS, accounting tools, or finance platforms is a plus
• Technically curious with an interest in understanding customer workflows
• Comfortable working in a fast-paced startup environment