Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to ensure a smooth and positive experience for clients using their trading platforms.

Key Responsibilities

• Manage company communication channels including live chat, emails, and phone calls
• Provide timely and accurate support to clients while maintaining CRM records of all interactions
• Coordinate with internal departments to resolve inquiries and follow up with clients for satisfaction

Required Qualifications

• Proven experience in a customer support or client service role
• Previous experience in Forex trading or financial markets is advantageous
• Excellent command of English and native proficiency in Thai, both spoken and written
• Proficient in Microsoft Office applications (Word, Excel, Outlook)
• Flexible to work on a rotating shift schedule, including morning, afternoon, and night shifts