Customer Support Specialist

Job Summary

A company is looking for a Customer Support Associate to enhance client experiences and support operations.

Key Responsibilities

• Serve as the primary point of contact for clients and partners, delivering exceptional service
• Support account operations and collaborate with various teams to resolve client issues
• Gather client feedback and assist in optimizing systems and workflows

Required Qualifications

• 2-3+ years of professional experience, including 2+ years in customer support or similar roles
• Direct experience in support and account operations for institutional/business clients
• Experience with U.S. financial institutions and regulatory environments
• Located in EST with flexibility for 24/7 coverage
• Highly diligent and process-driven