Customer Support Specialist

Job Summary

A company is looking for a Support Specialist who will provide front-line customer support primarily through live chat and email.

Key Responsibilities

• Respond to live chats and emails within SLA windows and manage cases to resolution
• Troubleshoot account access issues, order and shipping status, and payment flows
• Identify and escalate fraud and safety situations while maintaining accurate case documentation

Qualifications

• 1-3 years of experience in high-volume customer support, preferably in chat and email
• Proven ability to meet SLA targets and maintain high customer satisfaction ratings
• Experience with modern support platforms and familiarity with tools like Notion and Slack
• Ability to work autonomously during low-supervision shifts, particularly during non-traditional hours
• Reliable with schedule commitments and capable of managing high-volume tasks without quality loss