Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to assist customers in maximizing their use of the platform.

Key Responsibilities

• Respond to customer needs via live chat, managing interactions from inception to resolution
• Troubleshoot technical platform issues and advise customers on best practices
• Act as the first line of defense for triaging and debugging platform health issues

Required Qualifications

• 2+ years of experience in a customer support or client-facing role, preferably in a SaaS or tech environment
• Experience in e-commerce or with analytics platforms is highly preferred
• Ability to troubleshoot basic technical issues and think creatively for solutions
• Comfortable using various software tools and able to quickly learn new technologies
• Ability to manage multiple tasks and prioritize effectively in a fast-paced setting