Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist who will serve as the primary point of contact for customers, handling inbound calls, support tickets, and inquiries.

Key Responsibilities

• Respond promptly and professionally to inbound phone calls and customer inquiries
• Triage, document, prioritize, and escalate support tickets using Zendesk
• Troubleshoot user issues related to data transfers, network connectivity, and general product use

Required Qualifications

• Previous experience with Windows, Windows Server, and Office 365
• 1+ years of working knowledge of common information technologies and systems
• Ability to manage multiple projects simultaneously while maintaining high customer service standards
• Proven ability to troubleshoot common IT problems
• Basic computer and networking knowledge, such as familiarity with file transfers and connectivity concepts