Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide assistance and training to customers regarding software and services.

Key Responsibilities

• Provide customer support and training, including software installations and troubleshooting
• Schedule and conduct follow-up appointments to ensure customer satisfaction
• Assist with onboarding processes, including terminal installations and software functionality testing

Required Qualifications

• Customer service work experience, including phone and email support
• Fluency with MS Windows desktop operating systems
• Ability to view issues from the customer's perspective
• Experience in troubleshooting and problem-solving
• Strong organizational skills