Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to join their team in a remote capacity.

Key Responsibilities

• Provide multichannel inbound support via live chat, email, and phone, with a focus on high-volume technical execution
• Resolve technical issues and provide product feedback while maintaining high customer satisfaction scores
• Collaborate with the team to improve internal knowledge bases and support documentation

Required Qualifications

• 2+ years of experience in a contact center or technical support role within the SaaS industry
• Proficiency with Zendesk or a similar CRM
• Positive attitude towards AI evolution in the workplace and ability to quickly learn new software
• Associate's degree or higher is preferred
• A quiet and professional home workspace with high-speed internet and stable VOIP connection