Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide exceptional service and support to customers across multiple channels.

Key Responsibilities

• Serve customers via phone, email, and other channels by answering inquiries and resolving issues
• Handle a high volume of inbound calls while maintaining strong service levels
• Investigate and resolve issues related to orders, shipments, returns, and billing

Required Qualifications

• High school diploma or equivalent required; some college preferred
• 2+ years of B2B customer service or 3+ years of B2C experience
• Experience with SAP and Microsoft Office tools preferred
• Ability to manage high call volume with professionalism and efficiency
• Strong customer-first mindset