Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist who thrives on helping people and prioritizes customer satisfaction.

Key Responsibilities

• Provide phone, email, and text-based support to customers and partners
• Address customer concerns with active listening and ensure a high-quality experience
• Proactively monitor deliveries and manage non-standard delivery situations

Required Qualifications

• 2+ years of customer service experience, preferably in technology or logistics
• Ability to work a schedule with non-standard hours, including evenings and weekends
• Experience with Salesforce is a plus
• Proactive approach to navigating uncertainty and ambiguity
• Comfortable in a fast-paced environment with changing requirements