Customer Support Specialist

Job Summary

A company is looking for a Customer Support Representative to deliver efficient and high-quality customer support for routine inquiries and common product issues.

Key Responsibilities

• Responds to customer inquiries promptly and in a friendly manner across multiple channels
• Uses product knowledge and critical thinking to research and troubleshoot customer issues effectively
• Contributes to improving support efficiency by identifying common issues and maintaining accurate knowledge base content

Required Qualifications

• High school diploma or equivalent required; bachelor's degree or additional education preferred
• At least 1 year of customer service experience, preferably in software or SaaS support
• Knowledge of Freshdesk or similar ticketing systems preferred
• Reliable with strong time management and accountability
• Ability to work flexible hours as needed