Customer Support Specialist

Job Summary

A company is looking for a Customer Support Representative to enhance customer experience in a remote setting.

Key Responsibilities

• Provide customer support via email and phone, addressing inquiries and resolving disputes
• Audit auction listings for accuracy and coordinate with teams to correct errors
• Compile and organize Key Performance Indicators for management review

Required Qualifications

• 2+ years of experience in customer service, preferably in e-commerce or auction environments
• Experience with CRM systems and ticketing platforms
• Proficiency in Excel or Google Sheets for data management
• Ability to work independently in a remote environment
• Analytical mindset with comfort reviewing operational KPIs