Customer Support Specialist

Job Summary

A company is looking for a Support Specialist to serve as the first point of contact for customer inquiries regarding their web-based application.

Key Responsibilities

• Troubleshoot and resolve issues related to logins, data, platform performance, and tool malfunctions
• Guide users on how to utilize the platforms and maintain expert-level knowledge of product features
• Document complex technical issues for escalation to specialized internal teams and share feedback for product improvement

Required Qualifications

• 1-2 years of experience in a customer-facing role
• Demonstrated desire for continuous learning and personal development
• Tech-savvy with an analytical and process-oriented mindset
• Solid understanding of the real estate industry
• Ability to work EST hours