Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to serve as a front line ambassador for their products.

Key Responsibilities

• Provide superior service to customers by answering inquiries, processing enrollments, and troubleshooting issues
• Manage a high volume of inbound calls while delivering a positive experience
• Identify retention and upsell opportunities by aligning solutions with customer needs

Required Qualifications

• 2 years of experience in a customer service or call center environment preferred
• Experience with upselling is preferred but not required
• Comfortable with technology and navigating the internet; experience with Microsoft Windows and Google Suite is required
• Reliable home internet with a minimum download speed of 50 mbps and a dedicated workspace
• Must successfully complete New Hire Orientation and training programs, passing all certification exams