Customer Support Specialist

Location: Remote

Compensation: Hourly

Reviewed: Fri, Mar 20, 2026

This job expires in: 5 days

Job Category: Customer Service

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Some College, Bachelors

Job Summary

A company is looking for a Customer Support Specialist to provide effective support for their clinical trial management platforms.

Key Responsibilities

Manage inbound support requests, triaging and prioritizing tickets according to SLA guidelines
Provide professional support to customers, guiding them through platform navigation and troubleshooting
Maintain compliance with HIPAA requirements and contribute to the team's knowledge base

Required Qualifications

2+ years of customer service or technical support experience in a SaaS or software environment
Experience supporting clinical research sites and familiarity with site workflows
Ability to troubleshoot web-based software applications
High School Diploma or equivalent required
Familiarity with Salesforce or similar ticketing/CRM platforms is a plus

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