Customer Support Specialist

Job Summary

A company is looking for a Customer Operations & Support Specialist to enhance customer experience and support operations.

Key Responsibilities

• Master the product and resolve customer inquiries through various communication channels
• Triage and troubleshoot account management and technical support issues, improving reporting procedures
• Execute customer training sessions and update knowledge base articles and instructional content

Required Qualifications

• Fluency in a second language, preferably Spanish or French
• 1-2 years of relevant customer-facing experience, preferably in the SaaS industry
• Ability to work 8am-5pm PST, Monday - Friday, with occasional weekend coverage
• Strong time management skills and ability to work autonomously in a remote team
• Positive attitude and a creative problem-solving approach