Customer Support Specialist

This job has been removed

Location: Remote

Compensation: To Be Discussed

Reviewed: Sat, Mar 21, 2026

This job expires in: 8 days

Job Category: Customer Service

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Customer Support Specialist to provide support for users in the veterinary industry.

Key Responsibilities

Respond to customer inquiries with timely and friendly communication
Triage and resolve support tickets, documenting issues and coordinating with Engineering
Collaborate with teams to identify recurring issues and improve customer success

Required Qualifications

Background in the veterinary industry (technician, CSR, practice manager, or similar)
4+ years of customer support or customer success experience, ideally in SaaS or tech
Highly organized with the ability to prioritize in a fast-paced environment
Comfortable working with support chat systems and collaboration tools
Proactive and empathetic communicator

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