Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to be the first point of contact for customers navigating compliance challenges.

Key Responsibilities

• Monitor and respond to customer inquiries across Slack and support ticket queue
• Resolve questions related to platform navigation, onboarding, billing, and pentest scheduling
• Triage requests and escalate issues to the appropriate internal teams while documenting context

Required Qualifications

• 2+ years in a customer-facing support or success role at a SaaS company
• Strong organizational skills to manage high volumes of inquiries effectively
• Ability to work autonomously in a fully remote environment
• Experience with managing multiple communication channels simultaneously
• Familiarity with compliance frameworks or a willingness to learn quickly is a plus