Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist in Kelowna.

Key Responsibilities

• Provide proactive assistance and personalized solutions to practitioners and patients via phone, email, and live chat
• Troubleshoot issues and recommend product and service features based on customer needs
• Build sustainable relationships of trust through open communication and collaborate with teammates on customer initiatives

Required Qualifications

• Proven experience in customer-centric roles, ideally in retail or hospitality
• Passion for customer happiness with a positive demeanor
• Ability to multitask in a dynamic environment
• Flexibility in scheduling to support customers across North America
• Familiarity with Gladly and SaaS productivity tools is a plus